Last Updated 26 Dec 2016
The information provided in this document is intended for informational purposes only and is subject to change without notice. Information may be changed or updated without notice. Exact may also make improvements and/or changes in the products, pricing and/or the programs described in this information at any time without notice.
www.kloneworld.com Returns, refunds and rights of cancellation
You shall have the right to cancel an Order only in the following circumstances:
If We have failed to deliver the Order within 5 days after the date you placed the Order, if the photo is already approved
If We have failed to deliver the Order within 5 days after the date your photo is approved by us, if the photo was not already approved when you placed the Order.
In the case of Faulty Products at the earliest opportunity after you have discovered that the fault or defect (provided that You shall be deemed to have inspected the Product as soon as reasonably practicable after delivery and in no case longer than 14 days after receiving the product).
In the case you are not satisfied with the personalisation in the product.
If an Order is cancelled under the conditions in (1)(a) or (1)(b) or (1)(c) above, We shall be responsible for all sums paid in respect of the Order in question.
If an Order is cancelled under the conditions in (1)(d) above, You are entitled twice to give us another photo of the same person and get the same product for free. Under any circumstance you product will not be replace by any other product
Notice of wish to cancel must be made by email to firstname.lastname@example.org